Return & Refund Policy
Return & Refund Policy
Because most of our products are made to order, returns work a bit differently from a typical retail store. Please read this policy carefully before ordering.
1. Made-to-order products
Many of our items are produced on demand when you place an order, using a third‑party fulfillment partner.
That means we don’t usually keep inventory on hand and most items are not resellable once returned.
2. When we accept returns or refunds
We’re happy to fix issues that are our fault or our production partner’s fault.
In these cases, we will offer a replacement or refund:
The item arrives damaged, misprinted, or clearly defective.
You receive the wrong item, size, or color compared with what you ordered.
The order is lost in transit or never arrives, after the carrier’s expected delivery window.
To qualify:
You must contact us within 14 days of the date your order was delivered or was expected to be delivered.
You’ll be asked to provide your order number and clear photos of the product and any defects, so we can file a claim with our fulfillment partner.
3. When returns are not accepted
Because items are made to order, we generally do not accept returns or issue refunds when:
You ordered the wrong size, color, or product, but the item was produced as ordered.
You changed your mind, no longer want the item, or it “doesn’t suit you” in person.
The shipping address provided was incomplete or incorrect, causing delivery problems.
In some cases we may, at our discretion, offer a store credit or suggest re‑ordering in a different size, but this is not guaranteed.
4. Address issues and returned-to-sender packages
If an order is returned to us or our fulfillment partner due to an incorrect or undeliverable address, we can usually reship it to a corrected address, but you may be responsible for the additional shipping cost.
If a package is marked as “returned to sender,” contact us so we can review what happened and discuss next steps.
5. How to request a return, replacement, or refund
If you believe your order qualifies under section 2:
Email us at [support@liberous.com] within 14 days.
Include your order number, a description of the issue, and photos of the product and packaging (if damaged).
Our team will review your request, coordinate with our fulfillment partner, and let you know whether a replacement, refund, or other solution is approved.
You’ll receive an update once your claim has been reviewed.
If a replacement is approved, it will be produced and shipped to you at no additional product cost.
6. Exchanges
Because products are made to order, we can’t guarantee traditional size or color exchanges.
If you have sizing questions, please check the size charts on each product page before ordering, or contact us for help choosing the right fit.
7. Policy updates
We may update this policy from time to time to reflect changes in our processes or our fulfillment partner’s terms.
The version posted on this page at the time of your order will apply to that order.
